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In fact Middle Managers and Supervisors are expected to execute senior management's strategy. That however is not what we at TTCMSO saw during the STAL-Project in the 35 Textile / Garment Companies. Still, although seen otherwise, we have to accept the middle management team's performance will determine whether it is a success or failure. And if the middle management / supervisor team is performing in high gear, all management hierarchies themselves will generate the right initiatives, and constantly adapt and improve them during implementation. That is why Middle Managers and Supervisors constitute the critical link between what's happening on the front lines - with customers and other stakeholders - and the direction set by senior management. Middle managers normally create “drill down” within the organization by creating clarity, capability and commitment. Or in other words: Money is earned or lost on the shop-floor and Middle Managers and Supervisors are corresponding activators.

 

So, Middle Managers and Supervisors must learn not just to be good technicians and operators. Their primarily function is to manage and, even more importantly, to lead. Middle Managers and Supervisors are “leaders”! But how to become a leader, if not trained so ? There are some important hints what to target at and what has to be trained:

• Communication

Exchange ideas and provide information in ways that promote co-operation, trust and candid discussion to ensure understanding

• Creative and Innovative Thinking

Generate and value new ideas and solutions that improve results

• Stress Management

Maintain one's and others effectiveness, even in stressful and demanding situations

• Integrity, Ethics and Values

Demonstrate through words and actions values and ethics to ensure that trust is upheld

• Negotiating and Persuading

Gain support and find mutually acceptable solutions

• Self-Confidence

Believe in own abilities and have confidence in own decisions and opinions

• Service Orientation

Develop and maintain an effective relationship with stakeholders/clients, anticipate clients' needs and respond with appropriate solutions

• Teamwork and Working with Others

Work collaboratively with others to achieve common objectives, goals and results

• Processes, Procedures and Technology

Understand and effectively utilize the organization's procedures, processes and technology to achieve results

• Strategic Thinking and Visioning

Support organizational vision and align strategies and priorities accordingly to achieve objectives

• Change Management

Support, initiate, implement and adapt to change while dealing with the impacts of shifting priorities and new developments

• Developing Self and Others

Commit to learning and development in support of a continuous learning environment and the alignment of organizational, professional and personal goals

• Problem Solving and Decision Making

Identify and effectively solving problems or difficult situations using a range of analytical and creative approaches

Want to get Training on those subjects? Please contact TTCMSO