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07/12/2010
What actually is “Operational Infrastructure” (OPI) and how does it help?
Category: General
Posted by: ttcedt
During the STAL-Project and also during all our TTCMSO assignments in Textile / Garment before the STAL-Project, it became evident, that Textile / Garment Companies are mostly fighting to get their Operational Infrastructure right. The reason for that is, that work (operations) in companies are mostly “functionally” assigned to individual staff, ending up in the fact, that staff normally is only able to perform one task, day by day. The other side of the coin however tells us, that following this rather old-fashioned approach does not allow staff to develop, to experience motivating job-enrichment, multitasking (a primary issue in modern industry) and cross-functional process thinking (the platform for total factory improvement). All such important requirements are neglected because of present insufficient operational practice.
That is why the operation, the way how work is presently performed in Textile / Garment in most cases, must change. An “operational well designed infrastructure” must be set up.
Yet, this is easier said as done. There needs to be a working platform which should be IT supported building the base for cross functional work approaches through a data base which can be accessed by all authorized to do so. IT has been improving so fast recently that wide scaled ERP systems may not at all be the real answer but far more SaaS solutions which offer faster, reliable and far cheaper performance coupled with less training, implementation and capital investment requirements. There are a number of reasons to foster a cleaned up Operational Infrastructure:
• Any company in fierce competition is required to reduce costs at all accounts. Easy (not heavy) IT operations will support efficient “Lights On” system approaches, though IT is NEEDED!
• The total business and manufacturing workflow, starting with customer contact during order intake until the finished product is delivered on the palette into van, truck or container needs dramatic improvement. This is where efficient Operational Infrastructure enters the fields.
• When Operational Infrastructure maturity is assessed, properly implementation of cross-functional processes will increase across the organizations reducing dependency on staff and increasing efficiency. Multitasking is going to develop.
• Operational Infrastructure allows for increased “light-weighted” IT implementation, which will be individualized according to the requirements of each individual company. There is no common recipe. Recipes and/or “doing it like friends are doing” is out. Individualization is in !
• Virtualization, transparency and “control room” characteristics will increase.
• This all rounds up to new operational strategy to upgrade efficiency and minimize costs.
• As a result very low cost IT and open source tools are on the winning side, high cost Enterprise Management Tools are loosing. Yet Enterprise Management Tools seem to move more into SAAS directions to follow the cost minimizing trend.
• Customer Satisfaction and End User Satisfaction are coming to the fore front. Operational Infrastructure will tie in to increase both, Customer and End User Satisfaction.
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